All devices are tested prior to sale and include a limited warranty covering functional defects as detailed on our warranty page.

Frequently Asked Questions

Q: Are your AirPods Max authentic?

Yes. Every AirPods Max we sell is a genuine Apple product and is individually verified and tested before dispatch.

Q: Are the headphones new?

No. All products sold by MaxFix are refurbished and condition graded with transparent cosmetic descriptions.

Q: How long does delivery take?

We ship within the United Kingdom. Standard tracked delivery is usually 2-4 working days, with faster options at checkout.

Are your AirPods Max authentic?

Yes. Every AirPods Max we sell is a genuine Apple product. Each unit is individually verified before listing and undergoes functional testing prior to dispatch. We specialise exclusively in refurbished Apple AirPods Max.

Are the headphones new?

No. All products sold by MaxFix are refurbished. Each unit is pre-owned, professionally prepared for sale, and condition-graded as: Like New • Excellent • Good • Acceptable cosmetic wear, if present, corresponds to the grade selected.

What is included with my order?

Each listing represents an individual, refurbished unit. Accessories and packaging may vary by unit.

Your order will include:

Apple AirPods Max headset
Original retail box (where specified)
Smart Case (where specified)
Charging cable

Original retail box and Smart Case are not guaranteed unless explicitly stated on the product page. Please refer to the individual product listing for exact inclusions.

What does “condition graded” mean?

Every unit is inspected and assigned a clear cosmetic grade. Grading reflects external wear only.

All units are fully functional unless explicitly stated otherwise.

We prioritise transparency — not inflated descriptions.

How long does delivery take?

We ship within the United Kingdom only. • Standard tracked delivery: 2–4 working days • Faster delivery options available at checkout • Next-day delivery available on eligible orders placed before cutoff time Tracking details are provided once dispatched.

What is your return policy?

You have 14 days to return your item under UK Consumer Contracts Regulations. Items must be returned in the same condition as received. Full details are available on our Shipping & Returns page.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Maestro, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for convenient checkout. All prices include VAT at 20%.

Is there a warranty?

All devices are tested prior to sale. We provide a limited warranty covering functional defects (details available on the Warranty page). This is separate from Apple’s original manufacturer warranty, which may no longer apply depending on the unit’s age.

Can I track my order?

Yes! Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your parcel in real-time through Royal Mail or DPD.

Do you offer discounts or promotions?

We occasionally run special promotions and offers. Subscribe to our newsletter to stay updated on exclusive deals and new product launches.

How do I contact customer support?

You can reach our customer support team via email at [email protected] or call us at +44 79 1610 9688 during business hours (Mon-Fri, 9AM-6PM GMT).